Matrix AF62 Specifications download pdf (Page 29)

Troubleshooting

Issue

Crackling noise,

static, interference

No sound

or low volume

Not charging

Won’t pair

Won’t connect

Won’t control

calls/media

players

The tones and voice

prompts are too quiet

The tones and voice

prompts are too loud

Won’t turn on or

turns on and then off

The light is blinking

red and there is a

tone every 25

seconds

Resolution

Make sure you are within range of your Bluetooth-enabled device

Adjust the volume on your headset and device as both control the

sound

If using a wall charger, make sure it is plugged in to a powered outlet.

If using a computer, make sure the computer is on and the USB port

has power. If you are using a car USB port, make sure the car is on.

Make sure the Matrix is in pairing mode as indicated by red and blue

LEDs flashing in an alternating manner

Make sure your Matrix is powered on, Bluetooth is enabled on your

device, and it is within range. Make sure your device is not connected

to any other Bluetooth headset. Make sure the Matrix is not connected

to another device (two devices with Multipoint enabled). If connecting

still fails, power off your Matrix and turn it back on. If problems persist,

delete the device “AF62” and pair the Matrix again.

The Matrix headset is compatible with many Bluetooth versions,

however not all versions of Bluetooth support these functions, and

functionality is dependent upon the operating system of the device.

Some functions, such as “Rejecting a call”，“Redialing” or “Voice

dialing” are only available if supported by your mobile phone. Please

check the device manual for further information.

Increase the volume on the Matrix and adjust the volume on your

device to achieve the desired volume level. The tone and voice

prompt volume levels will not change when adjusting the volume when

a call is in progress.

Decrease the volume on the Matrix and adjust the volume on your

device to achieve the desired volume level. The tone and voice

prompt volume levels will not change when adjusting the volume when

a call is in progress.

Charge your Matrix

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Matrix AF62 Specifications Page 29

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