Matrix T7xi User Manual download pdf (Page 5)

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Warranty Tips

Tips

With such a vast array of

equipment manufacturers

and product lines, purchas-

ing new ﬁtness equipment

can be overwhelming and

even make your head spin.

Gym Tech Service wants to

help clarify the dierences

in warranty coverage, part

replacement, labor and

turn-around time amongst

the major equipment manufacturers.

On average, most manufacturer warranties will only cover

certain parts of your equipment. The longest warranties usually

cover parts and functions that rarely ever breakdown or require

service. The most important warranties to look at from a manu-

facturer are the parts and labor coverages.

A very important aspect of a manufacturer’s warranty coverage

that rarely is ever published is their service turn-around. Service

turn-around is the amount of time it takes from an issue being

reported to the service being performed. Below is a comparison

chart from our experience that shows that not all manufacturers

are created equally.

Warranty & Turn-Around Comparison

Warranty: 3 Years Parts & Labor (excludes iPod and headphone jacks)

Turn-Around Time: 24 hours from the time you report a prob-

lem. If parts are needed, they are shipped overnight or 2nd day.

Warranty: 2 Years on Electrical Components, 1 Year for Limited

Mechanical Components & Labor

Turn-Around Time: Up to 1 week for an initial diagnosis unless

the issue is reported directly to Gym Tech. Parts are shipped 2nd

day.

Warranty: 3 Years Parts & 1 Year Labor (excludes iPod and headphone jacks)

Turn-Around Time: Up to 1 week for an initial diagnosis unless

the issue is reported directly to Gym Tech. Part shipments vary

depending on the part. Most parts ship overnight or 2nd day.

Warranty: 2 Years Parts & 1 Year Labor (excludes iPod and headphone jacks)

Turn-Around Time: Depending on who Star Trac uses for their

warranty claim, timing can vary. Issues reported to Gym Tech

are handled within 24 hours. Parts are shipped mostly ground.

Warranty: 3 Years Parts & Labor (excludes iPod and headphone jacks)

Turn-Around Time: Works almost exclusively with Gym Source.

Warranty issues for diagnostics are on average 1 week or longer.

A return visit takes an additional week or more.

Warranty: 2 Years Parts & 1 Year Labor (excludes iPod and headphone jacks)

Turn-Around Time: Works with another service provider in the

Tri-State area. They usually respond within 3 business days. Parts

are shipped ground.

Warranty: 5 Years Parts, 2 Years Labor, 1 Year for Deck/Belt, and

3 Years Parts & 1 Year Labor for Touchscreen

Turn-Around Time: Works with another service provider in the

Tri-State area. They usually respond within 3 business days, but

can take longer on occasion. Parts are shipped ground.

What Happens When Your Warranty Expires?

One thing that every consumer knows is, out-of-warranty parts

are expensive. Most manufacturer out-of-warranty parts are in

the same price range. Cybex and Precor, however; provide parts,

including most of their electronic boards, that are so expensive

that replacing the unit entirely becomes more cost eective. A

standard battery for most manufactures will be less than $45

while a Precor battery can be well over $100. Make sure to re-

search the price range for replacement parts before investing in

equipment from a certain manufacturer.

Trade-In & Equipment Disposal

When it comes time to purchasing or upgrading your new

equipment from a dealer, a great tip that we have learned from

our experience is to trade-in your used equipment. If your used

equipment retains any market value, ask the dealer if they can

buy your used equipment from you, in order to get a sales tax

advantage o of your new equipment invoice. If your used

equipment has no monetary value, the dealer should still be

able to help you dispose of your old equipment in your facility.

Speak to other ﬁtness equipment owners, representatives, and

most importantly make sure to do you own research. The time

you spend now, saves you time and money later.»

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